Frequently asked questions
Find answers for registration, email verification, login, and the remaining onboarding steps.
Which email address can I use?
Registration accepts a TH Luebeck student address in the format
firstname.lastname@stud.th-luebeck.de. Other addresses are rejected.
What are the password requirements?
Use 8 to 16 characters with at least one letter and one number. Your password is stored securely.
Why can I not log in after registration?
Login remains blocked until the student email is verified. Open the link from the verification email first.
What if the verification link is missing or expired?
Request a new verification link with the same student address. The response does not reveal whether an account exists.
What if I forgot my password?
Use Forgot password. The emailed reset link expires after 15 minutes, works once, and lets you choose a new password.
Can I log in without a password?
Yes. Request a one-time email login link. It is sent only to a verified student account, expires after 10 minutes, and cannot be reused.
Is my onboarding progress saved?
Yes. Log in again to continue at the next incomplete step.
What happens if a team is full?
Full teams cannot be selected. Choose another team with available capacity.
When am I ready to play?
Your account becomes game-ready after email verification, invitation acceptance, team assignment, and confirmation that you have read and understood the game briefing.
How does the scavenger hunt work?
Your team follows a campus route in order. Use each location hint to find the next checkpoint, scan its QR code, and collect points as your team progresses.
Do additional hints affect our score?
Yes. Additional hints reduce the points still available for the current checkpoint. Revealing the complete solution leaves no points for that checkpoint, so use it only when your team needs it.
What happens if I scan the wrong checkpoint?
The route does not advance. Follow the current location hint and scan the expected checkpoint.